Starting August 10, 2020 Superbuy customers need to get together with Superbuy for a proof of value, otherwise Superbuy denies the service and parcels are not being shipped.
According to Superbuy, Hongkong DHL stated that due to stricter customs inspections in Europe there is a blacklist for customers under declaring their parcels.
The existence of a blacklist has long been rumored, and it being officially confirmed by DHL HK (according to Superbuy that is), might worry some frequent shoppers.
This can be done when submitting your parcel
Take a screenshot of your Paypal transaction. This will be your proof of value.
Send an email with the Subject: [Parcel Number] Proof of Value to firstname.lastname@example.org
The parcel number starts with PN and can be found on the parcels page.
This has to be done within 12 hours after submitting your parcel, otherwise your parcel might be delayed
Of course we don't know the whole truth, but this seems like another attempt of Superbuy to clean their image.
It's a fact that Superbuy does not need a proof of value for processing. The only outcome is that you cannot declare fake values.
While we of course not condone declaring fake values, Superbuy's new policy will not only be tiresome for the customer, it will also cost them. They would argue that it's for your best, which might be true in some cases, but we still think that an educated customer (who reads the RepArchive Blog) can decide on their own how they want to import their items.
While we do appreciate Superbuy's effort to uphold the legal requirements, just like us, the fact that they want to act as a control instance is extra trouble for the customer - and bad news.
We would personally make the switch to Wegobuy - that's overdue. If you want to stick with Superbuy, you might want to choose a different line.
Based on this announcement in Superbuy BBS
Just after the announcement that the RepArchive "My Agent" Browser Extension gained a verified badge (blue check mark) on the Google Chrome Web Store, it received the next award: it's officially featured by Google!
Dec 30, 2022
The RepArchive Shipping Calculator is an effort to combine all shipping calculators from all agents on a single page, to allow for comparisons. (Hidden) fees are uncovered and added to allow for fair comparisons. This greatly benefits the customer. To top it off, there are many quality-of-life improvements, such as filters, sorting and different forms of warnings, labeling and grouping.
The feature everyone missed the most is back: Reverse Image Search. Break out the reddit bubble, so you can find items that have never been found before. This post contains straightforward guides to use the RIS on desktop and in the Pandabuy app.
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